Docetta

Find out why a form rejects your photo

Forms reject files for four common reasons: the wrong pixel size, a file that is too big, a file that is too small, or the wrong file type. Add your file and type the rules to see which one it is.

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How to do it

  1. Add the file the form rejected.
  2. Type the rules from the form's instructions. Each rule shows a tick or a cross for your file as it is now.
  3. Tap Next to get a fixed file, with a checklist showing every rule passes.

Questions

The form only says "invalid file". What should I check first?

The file type and the size in KB are the most common causes. Many forms accept JPG only, so a PNG or an iPhone HEIC photo is refused even when it is small enough.

My file is under the limit and still refused. Why?

Check for a minimum size, an exact pixel size, or a required DPI in the instructions. A file can be refused for being too small as well as too big.

Are my files uploaded anywhere?

No. Everything happens inside your browser, on your own phone or computer. Your files never leave your device, which is why it also works with no internet once the page has loaded.

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Result
Original Result

Drag the line across the picture to compare.

Lay the document flat in good light, and fill the frame with it.